Terms of Service

Effective Date: July 1, 2026 | Last Updated: July 1, 2026

Welcome to Vroom. These Terms of Service ("Terms") govern your access to and use of the Vroom mobile application and related services (collectively, the "Service") operated by Vroom ("Vroom," "we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this requirement and that you have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

2. Account Registration

• You must provide accurate, current, and complete information when registering an account.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You must notify us immediately at support@vroomhere.com if you suspect unauthorized use of your account.
• One person may hold only one account. Creating duplicate accounts is prohibited.
• Phone number verification via SMS is required to activate your account.

3. The Vroom Service

Vroom is a technology platform that connects independent riders seeking transportation with independent drivers who provide it. Vroom does not provide transportation services directly. Drivers using the Vroom platform are independent contractors, not employees, agents, or partners of Vroom.

Vroom does not guarantee the availability of drivers, response times, or that a match will be found for every ride request.

4. Rider Terms

• You may request rides through the Service for personal, non-commercial purposes.
• You agree to be present at the designated pickup location at the confirmed time. Waiting time charges may apply after a grace period.
• You are responsible for your conduct during a ride. Harassment, abuse, property damage, or illegal activity will result in account suspension.
• You may not request a ride for any unlawful purpose or transport any illegal substances or weapons.
• You agree to pay the fare displayed at the time of booking, including any applicable surge pricing, tolls, or fees.
• You are responsible for any damage you cause to a driver's vehicle. Vroom may charge a cleaning or repair fee to your payment method on file.

5. Driver Terms

• To register as a driver, you must provide valid vehicle information, a current driver's license, and proof of insurance.
• You represent and warrant that you hold a valid driver's license in your jurisdiction, that your vehicle is roadworthy and properly insured, and that you are legally permitted to operate a rideshare vehicle.
• You agree to accept and complete ride requests in a professional and safe manner.
• You are solely responsible for compliance with all applicable local, state, and federal laws governing transportation for hire, including any licensing or permit requirements.
• You acknowledge that you are an independent contractor and not an employee of Vroom. You are responsible for your own taxes, insurance, and expenses.
• You agree not to solicit off-platform bookings from riders you meet through the Service.

6. Fares and Payment

• Fares are calculated based on base rate, distance, and estimated time, and are displayed to riders before booking confirmation.
• Surge pricing may apply during periods of high demand. You will be informed of any surge multiplier before confirming a ride.
• All payments are processed through Stripe, Inc. By using the Service, you agree to Stripe's Terms of Service.
• Vroom retains a service fee from each fare. The remainder is remitted to the driver.
• All fares are quoted and charged in U.S. Dollars (USD).
• Refunds are issued at Vroom's sole discretion. To request a refund, contact support@vroomhere.com within 48 hours of the ride.

7. Cancellations

• Riders may cancel a ride request before a driver is matched at no charge.
• Cancellations made after a driver has been matched may incur a cancellation fee.
• Drivers who repeatedly cancel accepted ride requests may have their accounts suspended.

8. Ratings and Reviews

After each completed ride, riders and drivers may rate each other. Ratings are used to maintain the quality of the Service. Vroom reserves the right to deactivate accounts that fall below minimum rating thresholds. You agree to provide honest ratings and not to manipulate the rating system.

9. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms.
• Harass, threaten, or discriminate against other users.
• Impersonate any person or entity.
• Attempt to gain unauthorized access to any part of the Service or its infrastructure.
• Reverse engineer, decompile, or disassemble the Vroom application.
• Use automated tools, bots, or scrapers to interact with the Service.
• Create fake accounts or manipulate the ride-matching system.
• Use the Service while intoxicated or impaired (applies to drivers).

10. Intellectual Property

The Vroom name, logo, application, and all related content are owned by or licensed to Vroom and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose. You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent.

11. Third-Party Services

The Service integrates with third-party providers including Firebase (Google LLC), Stripe, Inc., and Twilio, Inc. Your use of these integrations is subject to the respective terms and privacy policies of those providers. Vroom is not responsible for the practices of third-party services.

12. Safety

Vroom takes safety seriously. However, we are a technology platform and cannot guarantee the safety of every interaction between riders and drivers. You agree to report any safety concerns immediately by contacting us at safety@vroomhere.com. In an emergency, always contact local law enforcement (911) first.

13. Termination

Vroom reserves the right to suspend or terminate your account at any time, with or without notice, for conduct that we determine violates these Terms, applicable law, or is otherwise harmful to other users, third parties, or Vroom. You may terminate your account at any time by contacting support@vroomhere.com. Termination does not relieve you of any obligation to pay outstanding amounts owed.

14. Dispute Resolution and Arbitration

Informal Resolution. Before initiating any formal proceeding, you agree to contact us at legal@vroomhere.com and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration under the rules of the American Arbitration Association (AAA), except where prohibited by law. The arbitration shall be conducted in Philadelphia, Pennsylvania, or via video conference. The arbitrator's decision is final and binding.

Class Action Waiver. You waive any right to participate in a class action lawsuit or class-wide arbitration against Vroom.

Exceptions. Either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. Small claims court actions where eligible are also excluded from arbitration.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VROOM AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF OR INABILITY TO USE THE SERVICE, EVEN IF VROOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL VROOM'S TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO VROOM IN THE SIX (6) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VROOM DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

17. Indemnification

You agree to indemnify, defend, and hold harmless Vroom and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the Service, your violation of these Terms, or your violation of any rights of another person or entity.

18. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles. Subject to the arbitration clause above, you consent to personal jurisdiction in the state and federal courts located in Philadelphia, Pennsylvania.

19. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the revised Terms in the app and updating the "Last Updated" date above. Continued use of the Service after the effective date of changes constitutes acceptance of the revised Terms.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vroom regarding the Service and supersede all prior agreements or understandings, whether written or oral.

21. Contact Us