Delete Your Vroom Account

Applies to the Vroom app for passengers, drivers and merchants  |  Last Updated: November 8, 2026

You can delete your Vroom account at any time, directly in the app. Deleting your account is permanent and cannot be undone.

1. Delete your account in the app

1. Open the Vroom app and sign in.
2. Go to Profile → Settings.
3. Under Danger zone, tap Delete account.
4. Read what will be deleted and what is kept, type DELETE to confirm, and tap Delete my account.

You will be signed out straight away. If you have a ride or delivery that is not finished yet (booked, on the way or in progress), please complete or cancel it first — the app will tell you if this is the case.

2. Request deletion without the app

If you no longer have the app or cannot sign in, email us from any address with the subject line "Delete my Vroom account". Include the phone number registered to your account so we can find it. To protect your account, we may contact you on that number to confirm the request before we delete anything. We complete requests within 30 days.

3. What is deleted

• Your name (shown as "Deleted user" from then on), phone number and email address.
• Your profile photo and, for drivers and merchants, the documents and photos you uploaded (licences, NRC, vehicle papers, business documents, shop logo and product photos).
• Photos you attached to reported issues.
• Your saved addresses, password, notification settings and device push tokens.
• Your blocked-users list and, for drivers, your saved live location.
• Your Vroom sign-in account. You will not be able to sign in again; you can create a new account later with the same phone number.

4. What is kept, and why

Some records must be kept for legal, tax, safety and financial reasons. They no longer show your name and are linked only to an anonymous account ID:

• Trip and delivery records (routes, times, fares, ratings) and the in-trip messages exchanged on them.
• Payment records, the driver float ledger and mobile money top-up records, and any commission owed to Vroom.
• Issue reports and safety reports, and Vroom's responses to them.

Drivers: if your float still has money on it, or you owe commission, you can still delete your account. We record the balance when you delete your account so our finance team can settle it with you.

5. More information

See our Privacy Policy for how we handle your data, or visit Support.