Help with the Vroom app for riders and drivers
Vroom Support
General support: support@vroomhere.com
Safety concerns: safety@vroomhere.com
Privacy requests: privacy@vroomhere.com
We aim to respond to all support requests within 2 business days. For urgent safety issues during a trip, contact local law enforcement first.
How do I request a ride?
Open the app, enter your pickup and drop-off locations, choose a ride type (Standard, Premium, XL, Ride Share, or Delivery), and confirm. You'll see an upfront fare estimate before you request.
What payment methods does Vroom accept?
Cash and card. You can set your preferred payment method in your Profile.
What is Ride Share?
Ride Share automatically pairs you with another rider heading to the same fixed destination, at a discounted fare. You never pick your own ride partner -- matching is done by pickup proximity. If no match is found within the matching window, you can book the trip at the standard rate instead.
Can I schedule a ride in advance?
Yes -- use "Book 4 Later" to schedule a pickup time at least 30 minutes ahead.
How do I become a Vroom driver?
Sign up and select "Driver" during registration, then submit your driver's license, insurance, and vehicle photos for verification. You can start accepting rides once your documents are approved.
How is my fare calculated?
Fares are based on distance and estimated trip time, shown to you before you confirm a ride request.
I have a safety concern about a trip. What do I do?
Contact safety@vroomhere.com immediately. In an emergency, contact local law enforcement first.
How do I delete my account?
Email privacy@vroomhere.com with the subject line "Account Deletion Request." See our Privacy Policy for details.