Help with the Vroom app for riders and drivers
Vroom Support
General support: support@vroomhere.com
Safety concerns: safety@vroomhere.com
Privacy requests: privacy@vroomhere.com
We aim to respond to all support requests within 2 business days. For urgent safety issues during a trip, contact local law enforcement first.
How do I request a ride?
Open the app, enter your pickup and drop-off locations, choose a ride type (such as Standard, Premium or XL), and confirm. You'll see an upfront fare estimate before you request.
What payment methods does Vroom accept?
Riders pay their driver in cash at the end of the trip; the fare is shown in Kwacha (ZMW) before you confirm. There is no card payment and no payment method to set up in the app. Drivers top up their Vroom float with mobile money.
Can I schedule a ride in advance?
Yes — use "Book 4 Later" to schedule a pickup time at least 30 minutes ahead.
How do I become a Vroom driver?
Sign up and select "Driver" during registration, then submit your driver's license, insurance, and vehicle photos for verification. You can start accepting rides once your documents are approved.
How is my fare calculated?
Fares are based on distance and estimated trip time, shown to you before you confirm a ride request.
I have a safety concern about a trip. What do I do?
Contact safety@vroomhere.com immediately. In an emergency, contact local law enforcement first.
How do I delete my account?
In the app, go to Profile → Settings → Delete account. Without the app, email support@vroomhere.com. See Delete Your Account for what is deleted and what is kept.
How do I block someone?
In the chat with your driver or passenger, tap Block at the top, or open the trip from Ride History and tap Block. You won't be able to message each other and Vroom won't match you again. A trip already under way is not cancelled; only the chat stops. You can also report what happened with Report an issue. To unblock, go to Profile → Settings → Blocked users.